Telehealth and primary care most virtual visits don't lead to in person appointments

An Epic analysis shows in most telehealth visits for primary care, patients did not need to see their doctor in person. Danessa Sandmann of Epic Research talks about the study and its implications.

Some healthcare providers and industry analysts have wondered if telehealth would reduce the number of in-person appointments, or if patients would still want to go to their doctor after a virtual visit.

Telehealth usage skyrocketed during the COVID-19 pandemic. While many tout telehealth for its ability to reach more patients in a convenient way, some have worried that it won’t lead to more efficiency if patients end up asking to see their doctor in person for a follow-up appointment afterwards.